We are fully aware how to apply our experience and skills to business practices to create value for our customers. The skills we excel in are as follows:
Customer satisfaction is extremely critical to a successful project from pre-sales through sales to post-sales. To ensure our clients’ satisfaction towards our software outsourcing service, particularly the post-sale services after delivering our product in the long run, we provide guarantee from three basic aspects, which are guarantee of organizational-level infrastructure, guarantee of standards-based workflow, and guarantee of monitoring and feedback mechanism (tool) during the project operation. During the software project life cycle, Koncord's quality management system would operate by the three above guarantees to control the activities related with where the project functions, and thereby our software after-sale services.

Figure: Our quality management system

Driven by the goal of creating value for our clients, Koncord offers a number of services that include field debugging, technical support, troubleshooting and ongoing maintenance on-line services around-the-clock.
Project engagement concerns not only in each phase in the whole project life cycle, but also the establishment of customer relations from the very beginning. As customer management is critical to maintaining a solid customer relationship, we integrated a variety of interrelated project activities by using our software system called PSA (Professional Service Automation) for project and customer management.

Figure: Our Customer Service Center

Our techniques include:
·Application development and maintenance
·Data service and host computer service
·Providing solutions, consultation and training
· Maintenance of IT basic structures We also provide application services for enterprise
as follows:
· Business intelligence (BI) —case: quick feedback system for Nanjing consumption market
· Content management (CM) —product: web4me CM system based upon Web2.0
· Integrated application platform(IAP) —product: KWAF
· Knowledge management and collaboration (KM) —case: Transformation Service Platform of Nanjing Scientific and Technical Achievements
·E-governance —case: Nanjing Trade Web
· Web application —case: Generation Website（Reproductive Health Care and Family Plan Service Website）